{"product_id":"xyrena-shipping-protection","title":"Xyrena Shipping Protection","description":"\u003cp\u003eOptional protection for your order, provided by Xyrena. Add it at checkout for 2% of your subtotal and, if your package is lost in transit, stolen after delivery, or arrives damaged, we'll send a replacement at no charge — or refund the affected items if we can't replace them.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eHow it works\u003c\/strong\u003e\u003cbr\u003eIt's on by default in your cart and you can remove it with one click (\"Checkout without Protection\"). The fee is calculated from your subtotal and shown before you pay.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat it does\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eLost in transit\u003c\/strong\u003e — tracking stops and the package never arrives: we replace it.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDelivered but missing\u003c\/strong\u003e — the carrier marks it delivered but it isn't there (porch theft, wrong drop): we replace it.\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDamaged in transit\u003c\/strong\u003e — the package arrives with items broken, leaking, or crushed: we replace the affected items.\u003c\/li\u003e\n\u003cli\u003eIf a replacement isn't possible (sold out, discontinued), we refund the affected items instead.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eWhat it doesn't do\u003c\/strong\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ePackages sent to an address entered incorrectly or changed after the order was placed.\u003c\/li\u003e\n\u003cli\u003ePackages refused, unclaimed, or returned for unpaid customs, duties, or taxes.\u003c\/li\u003e\n\u003cli\u003ePackages delivered to a pickup point or held location and later collected.\u003c\/li\u003e\n\u003cli\u003eLate deliveries, or items damaged after delivery.\u003c\/li\u003e\n\u003cli\u003eOrders placed without Xyrena Shipping Protection, and wholesale orders.\u003c\/li\u003e\n\u003cli\u003eThe fee itself isn't refunded once your order ships.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cstrong\u003eFiling a claim\u003c\/strong\u003e\u003cbr\u003eGo to \u003ca href=\"https:\/\/xyrena.com\/claims\"\u003exyrena.com\/claims\u003c\/a\u003e, enter your order number and email, and we'll show you exactly what can be filed and when. Lost packages: after the carrier's late-delivery period, within 30 days of shipment (45 days international). Stolen packages: 7 to 30 days after the delivery scan. Damage: within 7 days of delivery, with photos. Most claims are decided within 3 business days.\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eThe fine print\u003c\/strong\u003e\u003cbr\u003eXyrena Shipping Protection is a service from Xyrena, not an insurance policy — no insurer is involved. One stolen-package claim per customer or address in any 12 months; a police report is needed for stolen-package claims on orders of $150 or more. Full terms are in our \u003ca href=\"\/policies\/terms-of-service\"\u003eTerms of 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