FAQ
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Yes, we offer free shipping on all U.S. orders over $150 USD.
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We’ve seen the concern around AI in creative work, and we get it. At Xyrena, none of our packaging or visual branding begins and ends with AI. In some cases, it may be used as one of many tools—like Photoshop or reference photos—but every visual is shaped through hours of hands-on work by real artists and designers.
We believe AI can be useful when used carefully and selectively, as part of a broader creative process driven by human talent. Still, we prefer the analog look and feel of traditional artwork—it has the depth and authenticity that define our brand’s retro, nostalgic aesthetic.
Believe it or not, Xyrena has been around for 10 years, and we’ve always been known for our artistic approach—long before AI tools were even an option. It’s never been something we’ve relied on or needed.
Our process varies across releases depending on the creative direction. But for anyone concerned about the use of AI in any capacity, our officially licensed products—such as the Cinematic Scent Archive™—do not use AI contributions at all in the creation of key art. Those visuals are created exclusively with official archival assets or completely bespoke illustrations by our talented collaborators around the world.
That said, we’re also actively exploring AI in various capacities—with the goal of enhancing creativity and delivering superior products. For us, it’s an adjunct, never a substitute for human labor. In fact, considering that our logo and much of our visual aesthetic are heavily inspired by sci-fi and futurism, we’d be amiss not to explore how advancing technology can help us evolve. Xyrena has always been about the fusion of retro sensibility with forward-thinking vision—and we believe the future of creativity lies in that balance.
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Most in-stock orders ship within 5–10 business days on average. That's an estimate, not a guarantee.
Once your order ships you will receive an e-mail with tracking information. Delivery time depends on your location.
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Please see our International Orders page for instructions on how to order from over 220 countries
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Yes (when in stock) we offer customizable sample sets here.
Due to licensing restrictions and the collectible nature of our Cinematic Scent Archive™ line and collabs, we are unable to offer samples of these products. Additionally, because these releases are often limited editions, we wouldn’t be able to guarantee that they would still be available or in stock if you were to sample them. Unfortunately, we’re unable to accommodate special requests to add samples of these releases to an order or as a substitution in a sample set.
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Due to licensing restrictions and the collectible nature of our Cinematic Scent Archive™ line and collabs, we are unable to offer samples of these products. Additionally, because these releases are often limited editions, we wouldn’t be able to guarantee that they would still be available or in stock if you were to sample them. Unfortunately, we’re unable to accommodate special requests to add samples of these releases to an order or as a substitution in a sample set.
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Xyrena is a collectible line and many of our releases are limited editions. If a product is out of stock or no longer listed on our site then there's a good chance it has been vaulted.
You may join the waitlist for any out of stock release from its product page.
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Xyrena does not offer coupon codes and very rarely has holiday sales, so the current pricing on our site is the best available. We occasionally have flash sales which go out by e-mail to our Backstage Pass subscribers. Some brand ambassadors also provide secret codes which can be used at checkout for a free gift with purchase.
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Xyrena is a compound of two terms…
XY – Male & Female chromosomes (hence our unisex fragrances and cosmetics)
RENA – From the Latin word renascor which means “to be renewed or reborn.”
The name Xyrena also means “enchanter” in Old Greek.
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Yes! Our entire line is 100% vegan and cruelty-free.
Our products contain absolutely no animal-derived ingredients or byproducts including (but not limited to) honey, lanolin, civet, castoreum, ambergris, musk, and carmine.
At no point in the formulation of our products are any ingredients tested on animals by Xyrena, our suppliers, or third-parties. Each and every one of our raw material suppliers have provided a cruelty-free declaration.
Any traditionally animal-derived notes mentioned in our fragrance descriptions (i.e. leather, civet, musk, etc.) are entirely synthetic and included for reference only.
We're certified by PETA's Beauty Without Bunnies (click here to see our listing) & Leaping Bunny / Cruelty Free International (click here to see our listing)
You can find us listed on popular cruelty-free and vegan blogs as well including Logical Harmony & peta2.
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We offer direct shipping to the following countries:
United States
Canada
United Kingdom
Argentina
Australia
Belgium
Czech Republic
Denmark
Finland
France
Greece
Hong Kong
Iceland
Ireland
Japan
Latvia
Liechtenstein
Lithuania
Luxembourg
Mexico (clothing, air fresheners, and accessories only – no parfums)
Monaco
Netherlands
New Zealand
Norway
Poland
Portugal
South Korea
Sweden
Switzerland
United Arab EmiratesPlease see our International Orders page for instructions on how to order from over 220 countries
NOTE FOR ALL ORDERS OUTSIDE OF THE U.S.: Customers are responsible for any applicable duties, customs fees, or VAT/taxes for shipments outside of the USA. DHL will ask for payment prior to or at the time of delivery. Xyrena is not responsible for shipments that are refused by customers or undeliverable as addressed due to incorrect information provided to us during checkout. We also cannot offer refunds for orders that are refused by customs.
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If you added Xyrena Shipping Protection to your order, getting it to your address in good condition is on us: if it's lost or damaged on the way, or tracking says delivered and nothing reached your address, file a claim at xyrena.com/claims and we'll reship it. Shipping Protection ends when the carrier delivers to your address, so it doesn't apply to packages taken after delivery.
Orders placed without Shipping Protection ship at your risk once the carrier has them — see our Shipping Policy.
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We don't believe in labels (unless they're designer). Fragrances are a sensory experience and intimate expression of our personalities so we consider all of our products to be unisex.
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Extrait is typically the strongest type of perfume (a little goes a long way), having the highest concentration of fragrance in an alcohol carrier, with no water added.
“Extrait” should not be confused with “Eau”. Terms like Eau de Parfum, Eau de Cologne, and Eau de Toilette means that water has been added to the formulation, “eau” is French for water.
Our Unisex Extrait de Parfum is competitively priced. We dare you to find a genuine extrait for less – with the exception of cheap dupe brands, most sell for $200+ for just 1 oz.
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As a US company our packaging has always met FDA standards, however some of our products don't yet include allergen statements as the FDA only requires the word ‘fragrance' to cover any combination of aromatic compounds meant specifically for fragrance (serving no other functional purpose).
We're in the process of updating all of our packaging to meet European standards which includes disclosing 26 potential skin allergens (exceeding 0.001% concentration) in the ingredients list of each product.
During this transitional phase some original packaging won't include allergens in the ingredient list but all new products will.
We're also in the process of adding ingredient lists to each individual product page on our site. Please refer to product pages for the most current information and potential allergens.
Due to the complex nature of fragrance formulations and our growing catalog we unfortunately can't respond to individual inquiries about specific ingredients.
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Yes, our formulas all conform to IFRA (International Fragrance Association) standards and guidelines.
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We use high quality fragrance, perfumers alcohol, and PPG-20 (a glucose-derived fixative). We source all of our raw materials in the U.S. and produce the finished product by hand in Austin, Texas.
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Due to the personal care and collectible nature of Xyrena products, we do not offer cancellations or returns/refunds.
For more information please see our Refund & Shipping Policies.
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The TSA allows carry-on liquids of up to 3.4 oz. (100 ml) per bottle. For full regulations click here. All Xyrena bottles are appropriately labeled and do not need to be carried in their original box.